Privacy Policy

Website: https://editsbymercy.com
Email: editsbymercy@gmail.com

1. Introduction

Welcome to Edits by Mercy (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and services (collectively, the “Service”).

By accessing or using Edits by Mercy, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

2. Information We Collect

We collect information to provide and improve our editing services. The types of information we may collect include:

a. Personal Information

• Name, email address, and phone number
• Payment information (processed securely via third-party payment gateways)
• Communication records (e.g., messages via WhatsApp, email, or in-app chat)

b. Uploaded Content

• Photos, videos, or documents you submit for editing
• Metadata associated with those files (e.g., image format, size)

c. Device & Usage Data

• Device type, operating system, IP address, and app usage statistics
• Cookies and analytics data for website or app performance monitoring

3. How We Use Your Information

• Providing and improving our editing services
• Processing payments and sending receipts
• Communicating with you about your orders or support requests
• Personalizing your experience
• Maintaining security and preventing fraud
• Complying with legal obligations

4. How We Share Your Information

We do not sell your personal data. We may share limited data only in the following cases:

• Service Providers: With trusted partners who help us process payments or deliver files
• Legal Requirements: When required by law or legal request
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred under the same privacy terms

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes stated above. Uploaded files (e.g., photos/videos) are deleted automatically within 30 days after delivery unless you request earlier deletion. Transaction records are stored securely for accounting and legal compliance.

6. Your Rights

You may have rights to:

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Request a copy of your data in portable format
• Opt out of marketing communications

To exercise these rights, contact us at editsbymercy@gmail.com.

7. Data Security

We use appropriate technical and organizational measures to safeguard your data, including:

• Encrypted data transmission (SSL/HTTPS)
• Secure file storage and deletion protocols
• Restricted staff access to sensitive content
• Verified payment processors (no card details stored on our servers)

However, no online transmission is 100% secure. You use the Service at your own risk.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect or process personal data from minors. If you believe a child has submitted personal data, please contact us for immediate removal.

9. International Data Transfers

If you use our services from outside Nigeria, your data may be processed in Nigeria or other countries where our servers or partners are located. We ensure all transfers comply with applicable data protection laws (GDPR, NDPR).

10. Third-Party Services

Our website or app may contain links to third-party services (e.g., WhatsApp, Instagram, payment gateways). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before engaging with them.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The updated version will be posted on our website.

12. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or our data practices, please contact:

Edits by Mercy
📧 Email: editsbymercy@gmail.com
📍 Address: No. 4 Mohammed Home, Tanke/Fate Area, Ilorin South, Kwara, Nigeria
📞 Phone/WhatsApp: +234 703 885 0095 / +234 806 995 1972
🌐 Website: https://editsbymercy.com